Prodefence CRM


At Its Core, the Pharmaceutical Industry Is Dedicated To Improving the Quality of People’s Lives. Today’s Life-Saving Drugs Are Small, High value Items Which Are Often Easily Stolen or Diverted.

Nearly Impossible To Authenticate, Pharmaceutical Drugs Have Become An Attractive Target For Counterfeiters, And Incidents Of Counterfeit Drugs Are On The Rise.

Counterfeit Drugs Are Only One Visible Symptom Of A Deeper Issue. The Distribution Network Used To Bring Drugs To Us Is Intensely Complex – Products Change Hands As Many As 10 Times On The Way To The Consumer.

Without Data Sharing Across The Supply Chain, It Becomes Difficult To Authenticate Product Or To Effectively Manage Business Processes Related To The Supply Chain.

This Lack Of Product Visibility Helps Make Counterfeiting Possible.

It Also Leads To Cumbersome And, At Present, Costly, Labor-Intensive Business Processes That Raise The Price Of Pharmaceutical Products For The Consumer.

"The World Health Organization Estimates That Counterfeit Drugs Account For Approximately 1% Of The Supply In Developed Countries And As Much As 10-30 % In Developing Regions.

Yet, Even One Percent Represents Millions of Prescriptions Every Year in the United States Alone"


Primary Product Features (Server):

        Item Manager ( add / delete items )   

        System Manager        

        Reporting System

        Syncronization History

        Code Generator ( Manual / Automatic )

Primary Product Features(Workstation):

        Item Manager ( add / delete items )        

        System Manager

        Reporting System

        Synchronization System ( Manual / Automatic )

Benefits to User Groups

Improve supply chain visibility through item-level serialization.
Ensure patient safety and compliance with government mandates.
Reduce vulnerability to counterfeiting and diversion.
Drive return on investment through more effective anticounterfeiting and more efficient recall management,
chargeback resolution, expiry management, forecasting and planning.

Integrate real-world events with business applications and processes.
Protect brand value.


There are 3 types of reports:

Customer reports
Item Reports.
Workstation Report.

Data security

One of the primary functions of CRM software is to collect information about customers. When gathering data as part of a CRM solution, a company must consider the desire for customer privacy and data security, as well as the legislative and cultural norms. 

SYNCHRON CRM assurances that archived data will not be shared with Any third parties without their prior consent and that safeguards are in place to prevent illegal access by third parties.

SYNCHRON CRM is a safe data sorting software; where safety & confidentiality of data is highly preserved from any hacking or even from being abused by any user except for his permitted features. Financial records & high management reports is completely preserved under a high technology of security in the IT industry.


System Requirements
SYNCHRON SFA is an open, Java-compliant solution with components installed on clients, a middle tier and an application server tier.
Client applications
Supported platforms
Windows 2000, Service Pack 3 or later
Windows XP, Service Pack 2 or later
Windows Vista
Required products
Internet Explorer
Hardware and memory requirements
Intel or compatible processor
The minimum memory recommended for the application is 2GB.
Memory requirements may vary based on other Web applications running, the number of total and concurrent users accessing the SYNCHRON SFA Application Server applications, and the amount of content users access.
SYNCHRON CRM Application Server Tier
Supported platforms
Microsoft Windows
Sun Solaris for SPARC
Database compatibility
Please contact your SYNCHRON CRM representative for additional details about technical requirement